At VietnamFood, we are dedicated to providing high-quality dietary supplements that support your health and wellness. If you are not completely satisfied with your purchase, our return and refund policy is here to assist you. Please review the details below to understand our procedures for handling returns and refunds.

Eligibility for Returns

We accept returns on unopened and unused products within 30 days of delivery. To be eligible for a return, the item must be in its original packaging and condition. Opened or used items, as well as perishable goods, are not eligible for return due to health and safety regulations, unless they arrive damaged or defective.

How to Initiate a Return

To initiate a return, please contact our customer service team at vietnamfood.blog@gmail.com with your order number and reason for return. We will provide you with a return authorization number and detailed instructions on how to proceed. Please do not send items back without prior authorization.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your item arrives safely. VietnamFood is not responsible for items lost or damaged during return shipping.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at vietnamfood.blog@gmail.com with your order number and photos of the damaged item. We will work with you to resolve the issue by offering a replacement or a full refund.

Non-Returnable Items

Please note that opened or used dietary supplements, as well as any perishable goods, are non-returnable unless they are damaged or defective. We take great care in ensuring that our products are delivered in optimal condition.

Contact Us

If you have any questions or need further assistance, please don’t hesitate to reach out to us:

Address: 2723 Wright St, Gary, IN 46404, USA
Phone: +1205-945-2923
Email: vietnamfood.blog@gmail.com

Thank you for choosing VietnamFood. We are committed to ensuring your satisfaction with our high-quality dietary supplements.